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Shipping

When placing an order please be aware that many pieces will be made especially for you. Most orders take one to five days before they are ready to be shipped. Items with longer production time frames are noted in their product description. Once your order has been finished it will ship as soon as possible by USPS mail. If you have any questions about lead times please reach out!

If you are local to Charlottesville and would like to pick up your jewelry from the studio enter code RIVANNA when you check out to waive shipping costs and email rebecca@shopthicket.com directly after placing your order to arrange a pick-up.

Returns + EXCHANGES

I want you to love each piece of Thicket jewelry in your life. If for some reason something is not right please send an email to rebecca@shopthicket.com with your name, order number, and the item you would like to return, to get started on the process. 

Returns and exchanges are accepted for 30 days for jewelry in its original condition purchased directly from Thicket. 

To initiate an exchange please email rebecca@shopthicket.com with your name, order number and the item you would like to exchange.

CLEANING + REPAIRS

I am happy to clean and repair any piece of Thicket jewelry. Send a note to rebecca@shopthicket.com if you have a piece in need of some love.